• Provides deep and long-lasting hydration.
• Gently exfoliate for a smoother complexion.
• Nourishes and revitalizes the skin.
• Helps maintain a healthy and supple appearance.
• Suitable for all skin types.

• TREHALOSE Trehalose is a natural sugar molecule that helps to exfoliate the skin gently while retaining moisture, making it suitable for sensitive skin types.
• MEL EXTRACT derived from honey, provides antioxidant properties and helps to nourish and soothe the skin.
• ALOE VERA leaf juice has soothing and hydrating properties, helping to calm and moisturize the skin.

1. How long does delivery take?
Delivery within West Malaysia will take 3-7 Business days, East Malaysia 10-15 business days once your order has been shipped out from our warehouse.

2. Can I track my order during shipping?
Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your shipment.

3. Is there a shipping fee?
Shipping fees may apply and will be calculated at checkout based on your shipping address.

RETURN POLICY

1. What is the timeframe for initiating a return or exchange?

You have 14 days from the date of delivery to request a return or exchange.

2. What are the eligibility criteria for returns and exchanges?

To be eligible, the item must be unused, unopened, and in its original packaging. We cannot accept returns or exchanges for opened or used products due to hygiene and safety concerns.

3. How can I request a return or exchange?

To initiate a return or exchange, please contact our customer service team at [email protected] to request authorization. Once authorized, you may send the item back to us.

4. Who is responsible for the shipping cost of returns and exchanges?

The customer is responsible for the cost of shipping for returns and exchanges.

5. How long does the processing of returns and exchanges take?

Please allow up to 5-7 business days for processing once we receive the returned item.

6. What if I receive a defective item?

If you receive a defective item, please contact us immediately at [email protected] with your order ID and photo proof. We will assist you in arranging a replacement shipment.

7. Do you offer refunds on returned items?

We do not offer refunds on returned items. We appreciate your understanding.

8. Can I contact customer service for further assistance?

Absolutely! If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team. We are here to help and ensure your experience with SUQRE is positive.

1. How often should I use the Trehalose Scrub?

We recommend using the Trehalose Scrub 2-3 times a week for optimal results. However, you can adjust the frequency based on your skin’s needs and sensitivity.

2. Can I use the Trehalose Scrub on sensitive skin?

Yes, the Trehalose Scrub is formulated with gentle ingredients suitable for most skin types, including sensitive skin. However, we always recommend patch testing on a small area of your skin before applying it to your face to ensure compatibility.

3. Will the Trehalose Scrub dry out my skin?

No, the Trehalose Scrub is specifically designed to exfoliate and hydrate your skin simultaneously. The inclusion of hydrating ingredients helps to maintain your skin’s moisture balance, leaving it refreshed and nourished after each use.

4. Can I use the Trehalose Scrub on my body?

While the Trehalose Scrub is primarily designed for facial exfoliation, it can also be used on other parts of the body with caution. Avoid using it on any sensitive or broken skin areas, and gently massage in circular motions to exfoliate and refresh the skin.

5. How long will it take to see results from using the Trehalose Scrub?

Results may vary depending on individual skin conditions. However, many users experience immediate improvements in skin texture and smoothness after the first use. Consistent use over time will yield more noticeable results in terms of hydration, brightness, and overall skin health.